Answer :

If an item ordered by you on tajonline.tolshop.com is delivered to you in a damaged / defective condition, contact us for a replacement. Our Customer service team will confirm the replacement. You are required to hand over the defective item in the same condition as delivered to our logistic partners as intimated to you by our Customer Service representative.

Answer :

To provide you a worry free shopping experience on tajonline.tolshop.com, we offer you a No Questions Asked Return Policy. Within 7 days of receiving your shipment, you may return any unopened item in its original packaging, for a refund. The shipping charges will not be refunded for the order.

Due to Import and Export regulations and restrictions, we are unable to extend our Returns Policy for any items sourced or delivered outside India.

When you return your product, please indicate the reason for your return in a short note, put the item and the note with the order number into a secure package, affix our address note (our returns address is given below) and send it through a reliable courier or mail it to us. Our address for returns is as follows:

Returns
Tolshop.com
Mafatlal Chambers, 3rd Floor, B-Building, A-Wing,
N M Joshi Marg, Lower Parel(E).
Mumbai - 400 013, India.
Tel: 91-22-40301130

We will refund you the cost of the returned item, less shipping cost. Please note that we will provide a refund facility only for products ordered from our website.

Answer :

You need to return any product bought from our store within a period of seven days from the receipt of the shipment.

Answer :

Upon receipt of your package with the item in it, we will initiate the refund process. The refund will be made to the same payment option(s) originally used to pay for the order.

Answer :

1. Products perishable in nature
2. Gift Certificates
3. Items that have been used or opened
4. An item not returned in the condition it was received.
5. Any item received by us in a damaged condition.
6. Items sourced or delivered outside India.
7. Jewelry [ with exception if the product is not the same as ordered or any manufacturing defect ]
8. Electronics and Mobiles [ with exception if the product is not the same as ordered or any manufacturing defect ]