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- How can I buy a Calling Card online and how do I receive it?
tajonline.tolshop.com has made it easy for you to buy the calling card online. Simply follow the procedure listed below:
- Choose the card you want and add it to your shopping cart.
- Click on "Checkout".
- Login with your name and password if you are a member. If not you can create a new account which will take less than 2 minutes.
- Check the contents of your cart and then select "buy" if the invoice is correct. If not modify the cart. Click the "submit" button.
- You can pay for your order using VISA or MASTERCARD cards (check/bank or credit).
- If your payment has been approved, your order will be processed. All new member accounts need to be verifired. You will get an e-mail requesting verification when you order for the first time. After your account is verified, you will receive an e-mail with your Calling Card PIN number. Please note: Verification is required only the first time you order from tajonline.tolshop.com. If you have ordered earlier from tajonline.tolshop.com, verification will not be required.
- How do I use the calling card?
There are 3 simple steps after you buy the card:
- Call the 800/888 number given in the e-mail.
- Input the PIN # number supplied by us. Follow the instructions on the card.
- Dial the number as you would dial from your home phone. Please wait patiently, international calls may take between 10 and 55 seconds to connect.
- Why do you mail in the PINs and not display them online?
Our past experience has shown that people tend to make mistakes when copying numbers for the Computer monitor. Hence we e-mail the Calling Card PINs. These e-mails should be printed for your records.
- What If I have a problem with a PIN?
All the PINs are sent with a serial number and a Help line Contact number. Please call the help line number (800/888) number and give them your serial number. They will be able to help you out.
- What forms of Payments do you accept?
We accept credit cards (Visa, MasterCard).
- Can I use Checks to buy Cards On-line?
No. You need a credit or debit card.
- Can I buy your card on-line?
Yes, Our service is designed so that you can buy cards online.
- Can I use my card to call other countries?
Yes, the card can be used to call over 150 countries. Our cards are designed to call India. Rates are listed for calls to India only.
- How long are the tajonline.tolshop.com Cards valid for?
The cards are valid for 4 weeks from date of purchase. Please buy cards when you need them only!
- Can I use a Cell phone/mobile phone and does it cost more?
tajonline.tolshop.com cards are designed to work with digital mobile phones. Occasionally Carriers block the use of calling cards. The rates are the same as you would be charged from a land line. However, you will be charged for Airtime charges by your mobile phone carrier.
- Are there any hidden charges?
Cards expire after 4 weeks of sale. After 4 weeks there will be some maintenance charges. Some cards charge weekly maintenance charges. To avoid any charges, use your card as soon as you can. There will be connection charges if you use public telephones. Rates are based on usage from your phone at home or private number to avoid a line charge. Also, calls made from and to mobile phones may reduce rates. tajonline.tolshop.com resells Cards made by large companies and does not decide the charges. Rates are subject to notice.
- What is a connection charge?
The connection charge is a nominal amount that is deducted from your card every time you place a call. You get the best rates if you use a card without disconnecting the line as you pay the connection charges only once. The connection charge varies by country and denomination. Connection charges are deducted as soon as the line is connected.
- What is a "Rounding"?
Rounding is the minimum period your card will be charged for. Rounding can also be referred to as the minimum billing increment. It is different from a connection charge as a Connection charge is upfront, whereas rounding is after the call. Rounding will deducted after you make a call. Rounding does not mean multiples of 3 minutes. Example. If your card gives you 30 minutes of calling time, you make one call of 17 minutes, you will be charged a 3 minute rounding, so you will pay for 20 minutes. The next call will be 10 minutes. A connection fee would be as follows - using the same example, if there was a $ 2.00 connection fee, you would get 17 minutes + $ 2.00 charged for your first call, and you would be charged about 23 minutes - with a connection fee your next call would be only 3 minutes as the $ 2.00 would be deducted upfront.
- WHY DO I GET CHARGED WHEN THE CALL IS NOT CONNECTED?
CALLING CARD companies generally try and advertise the rates at the lowest possible rates. The wholesale rate to India is between 10 and 12 cents. You have to add access fees (about 2 cents for toll free line) + termination charges (1 cents )+ switching charges (.5 cent) + federal taxes (3 %) + state taxes (between 8 and 15 %). The real rate before profit and distribution costs is about 15 cents. SO calling companies come up with all deceptive ways of charging the customers. Some of them are listed below:
- Charge when a call is attempted or does not terminate at International designation.
- Increase the rate after the first call and then even more after the second call.
- Add surcharges like 2nd call connect fee.
- Add taxes after the call is complete.
- Add a disconnect fee after the 2nd call.
- Start charging you for the call from Access to the toll free number rather than the call connect.
- YOU SHOULD TRY AND USE YOUR ENTIRE PHONE CARD IN ONE SHOT TO AVOID ALL THESE COSTS. tajonline.tolshop.com TRYS TO SOURCE CLEAN. CARDS, BUT ALL COMPANIES THAT GIVE HUGE NUMBER OF MINUTES BUILD IN THESE CHARGES.
- Are there any additional charges when using a pay phone?
Yes there is a service charge that can be as high as 65 cents. This is in accordance with FCC regulations that allow the companies that own the payphones to charge the cards directly. This charge is not paid to tajonline.tolshop.com.
- What is the minimum billing increments?
All calls are billed in one-minute increments. Some cards may have a 3 minute minimum charge.
- Can a card be recharged? Can I get the same PIN# when its time runs out?
No. Once a card runs out, a new PIN has to be purchased. A new PIN is issued with each Card Purchase.
- Are the lines clear?
tajonline.tolshop.com tests all the cards available on the market and re-sells only the best ones. We source our cards based on the following criteria:
- Long talk time.
- East access to network.
- Grade A carriers and state-of-the-art equipment used to complete your calls.
- Are tajonline.tolshop.com Cards a "Voice over IP" service?
No, tajonline.tolshop.com calling card calls are placed on an international fiber-optic network.
- If my tajonline.tolshop.com Calling expires can I be reimbursed for the unused portion of the card?
No, Please use your card before the expiry date.
- When can I use the tajonline.tolshop.com Card to get the best rates?
The rates are good 24 hours a day, 7 days a week.
- What do I do if I lose or misplace my tajonline.tolshop.com PIN number?
Please keep your PINS safely. If your PIN is lost, we cannot cancel the PIN. Send us a request for the PIN and we will resend you the e-mail with the PIN.
- How can we contact you regarding not getting the pins?
E-mail is the best way to contact us. We reply soon.We have a 24 hours e-mail center to help our customers. E-mail to: Customer Service. In case you want to send us a fax - please send to Fax - (866) 317-9308
- What is your refund policy?
There is a no refund policy. Once the cards are issued, we are not responsible for lost minutes, bad connections. tajonline.tolshop.com resells telephone cards and is not a telephone company. ALL our cards are sold with a 24 hour customer service number and a serial number. These are the phone companies Toll free numbers. These customer representatives can solve your problems and add back minutes. Currently we sell most of the cards that are on the AT&T network and Qwest network. tajonline.tolshop.com reserves the right to recover any dues from a customer due to a disputed charge.
- What is a processing fee?
tajonline.tolshop.com currently charges a 50 cents processing fee if your order is less than $10.00. To avoid this charge please ensure your order is equal to OR more than $10.00 in value. Processing fee is charged with every order if the order is less than $10.00.
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