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Frequently Asked Questions - Verified by Visa / MasterCard® SecureCode™


  1. What is 3D secure authentication?


  2. Which all banks support this new security method?


  3. What is VBV/MCSC?


  4. How does Verified by Visa/ MasterCard SecureCode work?


  5. Is it mandatory to use this technology?


  6. Can I register with my existing Card or do I need to apply for a new one?


  7. Where to enter the "Extra Password"?


  8. Is 3D Secure Code easy to use?


  9. What are benefits of 3D secure?


  10. Can I use 3D Secure Code from any computer?


  11. I have an Add-on card. Does the person who holds the Add-on card have to register their card separately or can we share a 3D secure password?


  12. If I am issued a new card is there a need for 3D secure registration?


  13. Can I register all types of card?


  14. Will I be charged for 3D secure?


  15. Is my personal information safe and secure?


  16. What if I forget my password?


  17. Can I do a credit card transaction without registering for 3d secure password?


  18. If I suspect someone has stolen my password or used it to make fraudulent purchases, what should I do?


  19. What happens if I shop at a Verified by Visa/ MasterCard SecureCode merchant website while I'm not registered for this feature?



  1. What is 3D secure authentication?
    3D Secure is the latest fraud prevention initiative launched. To make online shopping safer, the RBI has made it mandatory, from 1st August onwards, for all online transactions to have an extra level of authentication. The 'extra' level is a password that you will have to enter after entering your credit/debit card details while making online payments. You will require this 'extra password' for transacting on any website in India, including Tolshop.com. This new technology is called VBV – Verified by Visa or MCSC – MasterCard Secure Code.


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  3. Which all banks support this new security method?
    RBI has issued this rule for India, so almost all cards from India supports this. Cards issued outside India will not be asked for this extra security password and authentication.

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  4. What is VBV/MCSC?
    VBV-Verified by Visa, MCSC – MasterCard Secure Code.


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  6. How does Verified by Visa/ MasterCard SecureCode work?
    Verified by Visa/ MasterCard SecureCode provides you with a Password/ SecureCode to protect your online transactions, just like you use your PIN at an ATM. Here are the steps:

    1. Select the goods or services you want from a Verified by Visa/ MasterCard SecureCode online store and proceed to the payment page.
    2. Enter your Debit/ Credit Card number and the online store will connect with your Bank to check whether your Card is secured with Verified by Visa/ MasterCard SecureCode.
    3. The Bank initiates a Verified by Visa/ MasterCard SecureCode pop-up window on your computer screen that includes your Personal Assurance Message (PAM)/ Personal Greeting.
    4. Look for and confirm your PAM/ Personal Greeting then enter your password. The Bank will then confirm your identity to the merchant.

      Every bank has different options for getting this password; kindly refer net banking for your bank.
      Your payment is authorized and your order is placed. It's that simple.


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  8. Is it mandatory to use this technology?
    RBI has made it mandatory from 1st August 09 onwards, to make online shopping safer.


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  10. Can I register with my existing Card or do I need to apply for a new one?
    You can register with any of your Cards to be protected by Verified by Visa/ MasterCard SecureCode.


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  12. Where to enter the "Extra Password"?
    Whenever you do any kind of online credit card transactions, after entering your card details on the payment page, you will be redirected to your bank’s website. In the bank’s website you need to enter your VBV/MCSC password there after you will be redirected back to the shopping Website for completing the process.


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  14. Is 3D Secure Code easy to use?
    3D Secure Code is quick and easy to use. When you submit an order on our website, you will be asked for your Secure Code 3D secure password... Simply enter your 3D Secure password, choose Submit, and you're done.


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  16. What are benefits of 3D secure?
    You can be comfortable that any online website giving VBV/MCSC service is legitimate commercial entity. A private code means added protection against unauthorized use of credit card when you make payments online.


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  18. Can I use 3D Secure Code from any computer?
    Yes. One of the great advantages of 3D Secure Code is that you can use it from any computer connected to the Web.


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  20. I have an Add-on card. Does the person who holds the Add-on card have to register their card separately or can we share a 3D secure password?
    We do not recommend sharing your 3D secure password with anyone. The Add-on cardholder would have to register separately for 3D Secure Code and create his/her own 3D secure password. This increases the security of your card for online purchases.


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  22. If I am issued a new card is there a need for 3D secure registration?
    Yes. You will need to register your new card separately.


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  24. Can I register all types of card?
    Yes, you can register all types of credit cards. Cards which are in blocked status alone cannot be registered. For supplementary cards, please note that the date of birth that needs to be entered is that of primary cardholder.


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  26. Will I be charged for 3D secure?
    No. This service is free of charge.


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  28. Is my personal information safe and secure?
    The security of your personal information is very important to us. Using a credit card for shopping online is simple and secure.
    We are a Veri Sign Secure Site. We have obtained a security certificate from VeriSign View Certificate
    We use industry standard secure server that supports 128-bit SSL encryption.
    This means is when you provide the credit card information, it is transmitted across the Internet in an encrypted (scrambled) format and it is not decoded until our bank server receives it.
    We only accept credit card information online on our secure server. Please do not give us your credit information by email / telephone or any other source.


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  30. What if I forget my password?
    If you forget your password, you may reset your password (create a new password) after entering your Credit/Debit Card number, ATM PIN (or CVV2 and Date of birth for Credit Cards) and Card expiry.


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  32. Can I do a credit card transaction without registering for 3d secure password?
    You will be allowed to transact once on your credit card without registering for 3D secure. From the second transaction onwards, it is mandatory to register for 3D secure before proceeding with the transaction.


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  34. If I suspect someone has stolen my password or used it to make fraudulent purchases, what should I do?
    Contact your Bank immediately at your nearest customer call centre and Phone Banking centre and report the same.


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  36. What happens if I shop at a Verified by Visa/ MasterCard SecureCode merchant website while I'm not registered for this feature?
    You will be prompted for online registration for Verified by Visa/ MasterCard SecureCode through a pop up screen. You would need to authenticate yourself with your Credit/Debit Card number, ATM PIN and Card expiry details. You can choose your password to be used for Verified by Visa/ MasterCard SecureCode. Thereafter, you can continue shopping on the merchant website. If you decide not to register immediately and cancel the pop up screen,

    1. your transaction will not get authorized if you are using a Debit Card and you would not be able to complete the transaction on such websites.

    2. your transaction will get authorized if you are using a Credit Card and you would still be able to complete the transaction on such websites.

    3. However, keeping your Card security in mind, the Bank may decline transactions from 01/04/2008.


    However, we strongly recommend that you should not cancel the pop up screen and should register for Verified by Visa/ MasterCard SecureCode as it protects you from online frauds.


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